Basic care tips to keep your RainSong in like-new condition.

CARING FOR YOUR RAINSONG

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Truss Rod & Action

Truss Rod: RainSong necks, made entirely out of composite materials, should not warp or bow over time. However, our N2 necks have a headstock-accessible truss rod for fine-tuning neck relief to your preference. Adjustments may be made using a 5 mm wrench.

Action: Your RainSong is set up with factory standard action. The action may be altered by having a qualified technician adjust the saddle height.*

 

*Note: Any playability problems such as string buzz caused by altering the saddle height is not covered by the warranty.

Cleaning

It is best to clean your RainSong after every use. We recommend using a soft, all-cotton cloth and a high-grade, non-abrasive automotive detailing product. We recommend Meguiar's Mirror Glaze Final Inspection 34. 

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Stringing & Gauges

Change strings one at a time. This will prevent the under-saddle piezo pickup from repositioning.

 

6-string models: 

Elixir Nanoweb #11052 Light

012 / .016 / .024 / .032 / .042 / .053

 

12-string models: 

Elixir Nanoweb #11152 12-String Light
010 / .010 / .014 / .014 / .023 / .009.030 / .012 / .039 / .018 / .047 / .027

 

Nylon stringed models: 

D'Addario Pro Arte #EJ44 Extra Hard Tension
0290 / .0333 / .0416 / .030 / .036 / .045

Fret Work

Your RainSong utilizes traditional fretting processes and materials. We utilize jumbo, nickel alloy frets that have been pressed into fret-slots on the fingerboard. Fretwork and maintenance* is the same as a traditional wood acoustic guitar.

*All fretwork should be performed by a qualified guitar tech.

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RainSong Ltd. Warranty

Please complete and mail the RainSong registration card that came with your new RainSong guitar.

Terms and Conditions:

 

RainSong warrants solely to the original retail purchaser of this RainSong musical instrument that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original retail purchaser, and until the ownership of the instrument is transferred to another.

 

This Limited Warranty does not cover:

  1. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damages to or discoloration of the instrument finish for any reason).

  2. The subjective issue of tonal characteristics.

  3. Shipping damages of any kind.

  4. Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.

  5. The instrument case or gigbag.

  6. Any instrument upon which unauthorized repair or service has been performed.

  7. dealer.RainSong Any instrument that has not been purchased from an authorized

  8. Any factory-installed electronics after a period of one year following the original date of purchase.

  9. Cracking, discoloration or damage of any sort to the finish or plating for any reason.

  10. RainSong does not warranty the playability of an instrument whose "action" is lower than the factory standard or whose string gauge is different than the factory standard.

 

Limitation on Obligations: 

 

The obligations of RainSong hereunder are limited to repair or replacement of parts of the instrument found to be defective under this Limited Warranty. In no event shall RainSong be liable for any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, on any nature or kind or for damages to or loss of property.

 

THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF RainSong GRAPHITE GUITARS WITH REGARD TO RainSong INSTRUMENTS, AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.


No Other Warranties: 

 

The Limited Warranty set forth herein constitutes the entire warranty and representation of RainSong with regard to its instruments. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the RainSong musical instrument. No representation or warranty made by any RainSong salesperson, dealer, agent, representative or employee shall be binding upon RainSong other than as set forth herein.
 

Claim Procedures:

 

Unless purchaser is notified in writing that repair and service under this Limited Warranty may be made by an authorized RainSong dealer or authorized RainSong warranty repair center, claims for warranty performance and service shall be made by sending the instrument, shipping and insurance prepaid by the purchaser, to RainSong at the address shown on the back, together with:

  1. Evidence confirming the original purchase by purchaser (such as a copy of the sales invoice or receipt, a credit card slip, or the like).

  2. A brief description of the nature of the asserted defect.

  3. The name, address and phone number of the original purchaser to whom the instrument is to be returned.

RainSong shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty. Upon completion of the service, the instrument shall be returned by RainSong to the original purchaser, shipping and insurance to be paid by the purchaser. In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, the instrument shall be returned without repairs or replacement, shipping and insurance to be paid by the purchaser.
 

Legal Remedies: 

 

Depending upon the state in which you reside, you may have additional legal remedies available under the applicable Commercial Code or Consumer Warranty laws.


Warning
Although your RainSong guitar is considerably more stable and stronger than conventional wooden instruments, it does need to be cared for. Exposing the instrument to high temperature or to strong physical shocks will damage it. In the case of Projection Series instruments, sudden and extreme changes in temperature or humidity can damage the guitar.

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