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Warranty Terms & Conditions

Returns

  • All shipping and insurance are to be paid by the purchaser.

  • Returns for refunds must arrive at RainSong in like-new condition.

Warranty Claims

This RainSong Limited Lifetime Warranty is valid while the original retail purchaser owns the instrument and/or until they transfer ownership of the instrument to another. 

 

The obligations of RainSong hereunder are limited to repairing or replacing parts of the instrument found defective under this Limited Warranty. In no event shall RainSong be liable for any indirect, incidental, or consequential damages, including but not limited to time, wages, or lost profits of any nature or kind or for damages to or loss of property.

RainSong Limited Warranty does not cover the following:

  • Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damage to or discoloration of the instrument finish for any reason).

  • The subjective issue of tonal characteristics.

  • Shipping damages of any kind.

  • Damage due to misuse, negligence, accident, or improper operation.

  • The instrument case or gigbag.

  • Any instrument upon which unauthorized repair or service has been performed.

  • Instruments not purchased from RainSong or authorized dealer

  • Factory-installed electronics after one year following the original date of purchase.

  • Cracking, discoloration, or damage to the finish or plating for any reason.

  • Instruments whose "action" is lower than the factory standard or whose string gauge is different from the factory standard.

No Other Warranties

The Limited Warranty set forth herein constitutes the entire warranty and representation of RainSong with regard to its instruments. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts, or invoices that may be executed in connection with the purchase of a RainSong musical instrument. No representation or warranty made by any RainSong salesperson, dealer, agent, representative, or employee shall be binding upon RainSong other than as set forth herein.

 

All warranty performance and service claims shall be made by RainSong unless the purchaser is notified in writing that repair and service under this Limited Warranty may be made by an authorized RainSong dealer or authorized RainSong warranty repair center.

To make a warranty claim, please have the following:

  • Evidence confirming the original purchase by the purchaser (such as a copy of the sales invoice or receipt, a credit card slip, or the like).

  • A brief description of the nature of the asserted defect.

  • The name, address, and phone number of the original purchaser to whom the instrument is to be returned.

Legal Remedies

Depending upon the state in which you reside, you may have additional legal remedies available under the applicable Commercial Code or Consumer Warranty laws.

Warning about carbon fiber guitar care

Although your RainSong guitar is considerably more stable and durable than conventional wooden instruments, it does require care. Exposing the instrument to high temperatures or substantial impacts will damage it. In the case of Projection Series instruments, sudden and extreme changes in temperature or humidity can damage the guitar.

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